Privacy Policy

1. Overview

This Privacy Policy ("Policy") describes how 22jilicrown ("we," "us," or "our"), the operator of the online gaming platform accessible at https://22jilicrown.club, collects, uses, stores, and discloses personal information about individuals ("you," "your," or "Player") who register for or use our Services.

22jilicrown is committed to protecting the privacy and personal data of all players, particularly those based in the Philippines. This Policy is drafted in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines.

By creating a 22jilicrown account or using any part of our Services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the 22jilicrown platform.

2. Personal Data We Collect

22jilicrown collects personal data through various means, including account registration, platform usage, payment processing, and customer support interactions. The categories of personal data we collect include:

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify the 21+ age requirement)
• Residential address in the Philippines
• Email address and mobile phone number
• Government-issued identification document number (e.g., PhilSys ID, Passport, Driver's License)

2.2 Financial Data

• GCash or PayMaya/Maya account number (masked)
• Bank account details for bank transfer transactions (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank)
• Debit card details (card number stored in tokenized form only)
• Transaction history including deposits, withdrawals, and wager records

2.3 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration, pages visited, and features used on the platform
• Login timestamps and access logs

2.4 Communications Data

• Records of live chat, email, and support ticket interactions with 22jilicrown staff
• Responses to surveys, promotions, or feedback requests

3. How We Use Your Personal Data

22jilicrown uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your 22jilicrown player account, including identity verification and KYC compliance.
• Service Delivery: To provide access to games, process deposits and withdrawals, and deliver the full range of 22jilicrown Services.
• Legal & Regulatory Compliance: To comply with applicable Philippine laws, PAGCOR regulatory requirements, anti-money laundering (AML) obligations, and NPC data privacy regulations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats.
• Responsible Gaming: To monitor gaming behavior and apply responsible gaming tools such as deposit limits, session reminders, and self-exclusion where appropriate.
• Customer Support: To respond to your inquiries, resolve disputes, and improve the quality of our support services.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — only where you have provided consent or where permitted by applicable law. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the 22jilicrown platform.

4. Legal Basis for Processing

Under the Data Privacy Act of 2012, 22jilicrown processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our obligations under the Terms & Conditions you agreed to upon registration, including account management and payment processing.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including AML regulations, PAGCOR licensing requirements, and NPC data privacy obligations.
• Legitimate Interests: Processing is necessary for our legitimate interests in fraud prevention, platform security, and responsible gaming enforcement, provided these interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

5. Data Sharing & Disclosure

22jilicrown does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment Processors: GCash, PayMaya/Maya, and partner banks receive the minimum financial data necessary to process your transactions securely.
• Game Providers: Licensed third-party game studios may receive anonymized or pseudonymized session data to deliver their games on the 22jilicrown platform.
• KYC & AML Service Providers: Identity verification and fraud detection partners receive identity documents and related data solely for compliance purposes.
• Regulatory Authorities: PAGCOR, the NPC, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies may receive data where required by law or regulatory order.
• IT & Infrastructure Providers: Cloud hosting, cybersecurity, and platform maintenance providers operate under strict data processing agreements and may not use your data for any purpose other than providing services to 22jilicrown.

All third-party service providers engaged by 22jilicrown are contractually bound to process personal data only in accordance with our instructions and applicable Philippine data privacy law.

6. Data Retention

22jilicrown retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in compliance with PAGCOR and AMLC record-keeping requirements.
• Transaction records are retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Marketing consent records are retained for the duration of your account and for two (2) years following account closure.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with NPC guidelines.

7. Security Measures

22jilicrown implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• TLS/SSL Encryption: All data in transit between your device and our servers is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Data Encryption at Rest: Sensitive personal and financial data stored on our servers is encrypted using AES-256 encryption.
• Two-Factor Authentication (2FA): Optional 2FA is available to all 22jilicrown account holders to add an additional layer of login security.
• Access Controls: Access to personal data within 22jilicrown is restricted on a strict need-to-know basis, with role-based access controls and audit logging.
• Real-Time Fraud Monitoring: Automated systems continuously monitor account activity for suspicious patterns and potential security threats.
• Regular Security Audits: 22jilicrown conducts periodic security assessments and penetration testing to identify and remediate vulnerabilities.

While we take all reasonable precautions to protect your data, no online platform can guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, 22jilicrown will notify the NPC and affected players in accordance with the requirements of the Data Privacy Act of 2012.

8. Cookies & Tracking Technologies

22jilicrown uses cookies and similar tracking technologies to enhance your experience on the platform, maintain your session, and analyze usage patterns. The types of cookies we use include:

• Essential Cookies: Required for the platform to function correctly, including session management and security features. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings and display options to personalize your experience.
• Analytics Cookies: Collect anonymized data about how players use the platform to help us improve features and performance.
• Marketing Cookies: Used to deliver relevant promotional content based on your activity on 22jilicrown. These are only activated with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the 22jilicrown platform.

9. Your Data Privacy Rights

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 22jilicrown:

• Right to Be Informed: You have the right to know what personal data we collect, how we use it, and with whom we share it — as described in this Policy.
• Right of Access: You may request a copy of the personal data we hold about you at any time by contacting our Data Protection Officer.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request correction. You may update basic account details directly from your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format for transfer to another service provider.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where your individual circumstances warrant it.
• Right to Lodge a Complaint: If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the above rights, please contact our Data Protection Officer at [email protected]. We will respond to verified requests within fifteen (15) business days in accordance with NPC guidelines.

10. Minors & Age Restriction

The 22jilicrown platform is strictly intended for individuals who are 21 years of age or older, as required under Philippine gaming regulations. We do not knowingly collect personal data from persons under 21 years of age.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, void any transactions, and securely delete all related personal data. If you believe a minor has registered on 22jilicrown, please notify us immediately at [email protected].

11. Third-Party Services & Links

The 22jilicrown platform integrates with third-party services including payment processors, game providers, and analytics tools. Each of these third parties operates under its own privacy policy and data processing practices. 22jilicrown is not responsible for the privacy practices of third-party service providers beyond the contractual obligations we impose on them as described in Section 5 of this Policy.

All third-party game providers integrated into the 22jilicrown platform are licensed and certified operators. They receive only the minimum data necessary to deliver their games and are prohibited from using player data for any independent commercial purpose.

12. Changes to This Privacy Policy

22jilicrown reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material, we will provide at least seven (7) days' advance notice via email to your registered address or via a prominent notice on the platform.

The date of the most recent revision is displayed at the top of this page. Your continued use of the 22jilicrown platform following the effective date of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this page periodically.

13. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 22jilicrown, please contact our Data Protection Officer through the following channels:

• Live Chat: Available 24/7 directly from the 22jilicrown platform
• Email: [email protected]

Our support team includes Filipino-speaking agents available around the clock. We are committed to addressing all data privacy inquiries promptly and in accordance with the requirements of the Data Privacy Act of 2012 and NPC regulations.